Research Specialist

Florence, South Carolina, United States

Apply

Research Specialist – Florence, SC

Our client is a premier provider of targeted specialized insurance products in North America and selected other markets.  They are looking for a Processing Specialist to work in their Florence, SC office.  Estimated length of this assignment is 6 months with the potential to extend.  This is an on-site position. 

Description:

  • Research/resolve loan level inquires and exception items through inbound calls, fax, emails, tasks, correspondence, reports, and/or special projects. More experienced associates will be involved in root cause analysis of more complex inquiries and research.
  • Handle in-bound and out-bound calls from customers in hazard insurance, mortgage banking, and property loss
  • Research and respond to inquiries and prepare responses to customers and clients
  • Initially works in a single client/functional environment due to limited knowledge and skill set. More experienced associates will work in a multi-client or multi-functional environment

 Basic Qualifications

  • High school diploma/GED
  • 1-year customer service, banking, finance, mortgage lending or related experience
  • Basic to intermediate computer skills, (ability to create, edit and analyze spreadsheets and emails)

 Preferred Qualifications/Experience

  • Proficient at verbal and written communication when communicating with customers/clients
  • Strong attention to detail
  • Strong customer service skills
  • Excellent listening skills
  • Ability to adapt well to change
  • Works well in team environment and as an individual contributor
  • Work well in a fast paced/high stress environment
  • Ability to think outside of the box to resolve problems
  • Ability to relay and document accurate and detailed information to various parties via in-bound and out-bound telephone calls, and through written communication