Case Management Specialist

Parsippany-Troy Hills, New Jersey, United States | Contract

Apply

Job Description:

In this role, you will deliver HR ServiceNow solutions and configurations focused on ensuring top-notch employee experiences, support change management efforts internally and externally, and partner with a high performing team of HR professionals. You will serve as the liaison to employees and managers in a call center environment and/or business location(s).

Responsibilities:

  • Act as an HR Generalist in a primary point of contact role for employees to support, respond, handle, answer and action issues/questions regarding policies, procedures, and HR systems
  • Lead and manage projects about organizational and process redesign along with program and policy improvements

Requirements:

  • Must enjoy building relationships within the organization
  • Possess stellar system skills
  • Ability to take initiative with implementing HR ServiceNow technology to support organizational objectives and business success