Customer Supply Chain

Remote | Contract | Fully remote


Customer Supply Chain - Remote

Our client is a global multi-billion-dollar Consumer Packaged Goods company, based in Westchester County, New York.  They are seeking a contract Remote Customer Supply Chain Specialist for Customer Collaboration.  This is a 100% remote role.  The assignment is expected to last through April 2022 with the possibility of being extended.

The Customer Collaboration Specialist will be a contributor to profitable business growth by maximizing product availability and optimizing cost-to-serve through collaboration with retail customers.

This position will cultivate and leverage internal and external relationships with the objective of managing daily business, along with optimizing supply chain processes which result in tangible improvements that differentiate our client with their customers and shoppers.  The role will have accountability for understanding the specific needs of the assigned channels and leading solution development with customers that will drive volume, reduce waste/cost, and create sustainable competitive advantage.

This position will support supply chain collaboration with assigned customers and internal partners including sales, distribution, transportation, manufacturing, finance, and supply chain planning.  Key deliverables will be focused on service, driving growth, and reducing cost to serve.


  • Analyze customer performance to determine root-causes and action-plans in driving KPIs
  • Pull customer data, track scorecard metrics/customer KPIs and perform analysis that provides insights to the Sales team to shape customer conversations and plans. Input sales/customer information into data systems.
  • Provide internal partners including Supply Chain and Sales leadership with insights and perspective on each customer’s operating model – support with communication and presentations
  • Utilize customer data to prepare and present recommendations that drive key sales initiatives (such as new item management, promotion execution, space, and assortment optimization, etc.)
  • Facilitate problem resolution with order management, transportation, demand, and production planning
  • Lead the investigation and understanding of end-to-end supply chain processes with customers and diagnose opportunities for improvement and value creation
  • Design and deliver product flow solutions and process improvements which balance investment/cost with increased sales and waste reduction
  • Evaluate customer specific requests for supply chain services and align the value proposition with internal partners; lead supply chain meetings across multi-functional teams
  • Own the supply chain collaboration process by cultivating the match between each customer’s operating strategy and internal capabilities

Preferred Candidate Qualifications:

  • Experience with Supply Chain
  • Strong analytical and problem-solving skills
  • Strong communication skills and salesmanship
  • Proven ability to manage multiple projects in a fast-paced multi-cultural environment
  • Excellent communication skills at all levels of the organization (written & verbal)
  • Ability to manage through Key Performance Indicators and performance issues
  • Self-motivated and results oriented

Desired but Not Essential:

  • Refrigerated and/or perishable supply chain experience
  • Familiarity with supply chain best practice in other industries