Loss Drafts Specialist

Springfield, Ohio, United States | Full-time

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Our client is a premier provider of targeted specialized insurance products in North America and selected other markets.  They are looking for a contract Loss Drafts Specialist to work in their Springfield, OH office.  Estimated length of this assignment is approximately 6 months.

 

Primary Objectives:

  • Follows standard procedural guidelines for performing tasks
  • Responsible for performing loss draft and property damage requirements including processing checks, processing documents, ordering and reviewing inspections, working loss drafts queues, and evaluating exceptions
  • The specialist responds to written and verbal customer requests, inquiries, and complaints in a timely and professional manner
  • Provides assistance and back up as needed to meet client requirements and SLA’s
  • Handles other duties/projects based on business needs.

 

Major areas of Accountability

  • Works under immediate supervision
  • Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine
  • Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will work in a multi-client or multi-functional environment
  • Researches items received via faxes, reports, tasks/client referrals, correspondence, and refund/return checks
  • Makes appropriate telephone calls to resolve issue
  • Follows client’s standard policies and procedures as a guide for accurately applying loss drafts processes and resolving customer inquires
  • At the direction of management, will handle some customer service calls and other temporary assignments. Such assignments may be made with short notice and last for an indefinite period of time
  • Responds to various client / customer loss draft requests
  • Works efficiently in client and company proprietary applications
  • Demonstrates solid technical knowledge and quality performance
  • Meets behavioral expectations: attendance, teamwork, and organizational contributions

 

Requirements

  • Education
    • High School diploma or GED
  • Knowledge and Skills
    • Good verbal/written communication skills
    • Solid work quality, accuracy and proficiency
    • Sound analytical skills
    • Solid internal and external communication skills
    • General system application and processing knowledge
    • Solid customer service skills