Associate Manager, Sales Operations

Rockville, Maryland, United States | Full-time


­­­­­­­­­­­­­­­­­­­­­­­­Associate Manager, Sales Operations – Rockville, MD


Our client is a global multi-billion dollar Consumer Packaged Goods company, based in Westchester County, NY.  They are seeking a contract Associate Manager of Sales Operations to work in their Rockville, MD office.  This is approximately a 7 month contract.

Position Summary:

The Associate Manager, Sales Operations identifies, plans and develops processes for company’s Commercial Effectiveness (CE) Center of Excellence platform.  This hands-on role plays a key role in handling day-to-day requests from internal users, developing end-to-end process flows, training sales colleagues on CE tools, project management, vendor management, and generating training documentation and communications to support the various sales, marketing, medical, and service/support organizations across the company.

This position also oversees the initiation, development, and execution of assigned projects within a defined period of time and works closely with key stakeholders to ensure the effectiveness of solutions deployed are in support of sales management’s priorities and objectives.

Essential Functions:

Liaise between the Sales, L&D, Marketing, Operations, finance and Medical teams with process-based solutions to increase sales force optimization & cross-functional collaboration

  • Assist in Sales Force optimization, including, but not limited to: call targeting and segmentation, territory design & re-alignment, & customer profiling
  • Design, develop, implement, and support effective sales tools & technology-based solutions for all field sales divisions
  • Responsible for managing the Sales Incentive Compensation Plan process, working with key stakeholders on plan design, approval & dissemination
  • Interface with all cross-functional departments to plan, develop, and implement all communications, programs and initiatives directed to the field sales teams
  • Develop and communicate sales related SOPs as necessary
  • Understand the sales data landscape and critically evaluate information gathered from multiple sources (stakeholders) to find and implement commercial solutions
  • Support all field Sales teams via end-to-end sample management process, from overseeing product availability in Veeva to providing sample order status updates and sample budget management
  • Governance Management: Develop user requirements specifications and standardized SOP templates
  • Work with the various cross-functional teams to understand needs, and in response to those needs, design and deliver projects involving technology, processes and organizational change initiatives for CE implementations
  • Partner with Sales, Finance, and Legal colleagues to help manage the contracting process and vendor management, ensuring that critical tasks are completed appropriately, and that all requirements and approvals are documented accurately
  • Develop, document and implement additional sales processes; where necessary, re-design workflows and implement new approaches that increase efficiency and management visibility and reduce risk
  • Other duties as assigned

Knowledge, skills and abilities:

  • Knowledge of CLM/CRM systems used in healthcare sales settings
  • Project management skills and understanding of the project management lifecycle
  • Strong interpersonal communication skills, both verbal and written
  • Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Proven ability to drive performance across matrix teams within a fast-paced dynamic environment
  • Ability to effectively organize and prioritize tasks to achieve established deadlines
  • Ability to work cross functionally and at all levels of the organization

Minimum qualifications:

  • BS/BA Degree Required.  Nutrition education a plus, MBA Preferred
  • Combined minimum of 5 years of sales, sales training, and/or commercial effectiveness related experience
  • Understand territory alignment, customer segmentation, sales compensation
  • Sales models and can create innovative solutions to the sales team
  • Sales technology experience, CRM usage
  • Technology oriented.