Customer Service Representative - Level 1

Kendall, Florida, United States | Partially remote

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Customer Service Representative (Mobile Services) – Miami, FL

Our client is a premier provider of targeted specialized insurance products in North America and selected other markets.  They are looking for Customer Service Representatives to work in the Mobile Services Department in their Miami, FL office.  This is contract to hire based on attendance and performance, among other things.

Mobile Services:

  • Must be able to work- 11:00am to 10:00pm plus weekends (40-hour week)
  • Bilingual candidates must be able to read and write Spanish

Description:

Job Purpose

  • Provides front line, direct contact with customers when filing claims over the phone
  • Informs customers of the organization’s products and/or services.

Primary Job Accountabilities/Responsibilities

  • Files claims by collecting pertinent information from customers
  • Answer routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance
  • Follow standard screens/scripts to perform most tasks, the ability to navigate a computer- based system, maintain and update company records as needed
  • Process and determine coverage by reviewing forms and other applicable records
  • Maintain professionalism and effectively interact with all contacts, both internal and external
  • Maintain department quality standards and performs job duties as directed by supervisor

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • High School diploma or GED equivalent
  • Minimum of 6 months of customer service experience (Call Center Preferred)

Other Requirements:

  • Excellent Customer Service skills
  • Excellent verbal and written communication skills
  • Basic problem-solving skills
  • Experience with Microsoft based programs and computer products
  • An acute attention to detail/accuracy and effective note taking/documenting skills
  • Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs

Preferred Experience, Skills, and Knowledge:

  • Experience in similar customer service function or call center experience
  • Focus on Customers - Demonstrates professionalism when dealing with customers
  • Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services
  • Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change
  • Learn Continuously - Applies learning from past experiences and continuously seeks new information and asks questions
  • Demonstrates minimum typing speed of 35 words per minute