Customer Care Specialist I

Duluth, Georgia, United States | Allows remote

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Customer Care Specialist I – Duluth, GA

Our client is a premier provider of targeted specialized insurance products in North America and selected other markets.  They are looking for a contract Customer Care Specialist to work in their Duluth, GA location.  Estimated length of this assignment is approximately 12 months.  This is a remote position.

The role of a Customer Care Specialist is a key position because you are the voice of the organization and clients. You are highly valued as the customer’s primary point of contact and you care about helping others. The customer experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

Core Qualities:

  • You love helping and connecting with people
  • You’re a problem solver who likes to think on their feet and enjoys a challenge
  • You thrive in a fast paced, changing environment
  • You believe the details are important and actively listen for them
  • You go above and beyond because you want to, not because you have to

What You Will Like:

  • The diversity - every day and every customer is different
  • The opportunity to demonstrate your unique problem solving abilities to customers and to the rest of your team
  • The value placed on great customer service and the recognition you will receive from the customers and  leaders when you exceed customer’s expectations
  • Opportunity to learn, grow and advance within this Fortune 300 global company
  • Competitive starting pay in a highly motivated pay for performance environment

Job Details:

  • Handle in-bound calls from customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss
  • This role requires listening to customer’s concerns and showing empathy while resolving their issue
  • Because every customer is different we expect you to take the initiative to truly understand each customer’s current challenges, solve them, and use your expertise to proactively help them avoid future challenges
  • You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested
  • A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

Key Qualifications:

  • Strong attention to detail
  • Love talking to people and ability to WOW customers on every call
  • Excellent verbal, written, and listening skills
  • Relentless drive to own the customers problem and resolve it
  • Ability to adapt well to change
  • Ability to work well in a fast paced work environment
  • Ability to think outside of the box to resolve problems
  • Ability to multi-task using technology, including call handling, loan level review and call documentation
  • Minimum high school diploma or GED, and 1 year work experience require
  • College degree with 0-1 year work experience, preferred

Hours of Operation:

Monday – Friday, 9:00am - 11:00pm

Saturday, 9:00am -6:00pm

Must be available to work any shift