Shared Services Operations Specialist

Springfield, Ohio, United States | Contract

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Shared Services Operations Specialist – Springfield, OH

Our client is a premier provider of targeted specialized insurance products in North America and selected other markets.  They are looking for a contract Shared Services Operations Specialist to work in their Springfield, OH office.  Estimated length of this assignment is approximately 3 months.

Primary Objectives:

  • Follows standard procedural guidelines for performing tasks
  • Responsible for performing: logging checks, processing checks, processing documents, working CLEAR queues, and placing outbound calls to insurance carriers, as well as receiving inbound calls from insurance carriers
  • Provides assistance and back up as needed to meet client requirements and SLA’s
  • Handles other duties/projects based on business needs

Major Areas of Accountability:

  • Works under immediate supervision
  • Initially tasks are basic and routine; more experienced associates will perform tasks that are moderate in complexity and often non-routine
  • Initially works in a multiple client /functional environment
  • Researches items received via faxes, reports, tasks, correspondence, and refund/return checks
  • Makes appropriate telephone calls to resolve issue
  • Follows client’s standard policies and procedures
  • At the direction of management such assignments may be made with short notice and last for an indefinite period of time
  • Works efficiently in client and company proprietary applications
  • Demonstrates solid technical knowledge and quality performance
  • Meets behavioral expectations: attendance, teamwork, and organizational contributions