Customer Care Representative

Springfield, Ohio, United States

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Customer Care Specialist – Springfield, OH

Our client is a premier provider of targeted specialized insurance products in North America and selected other markets.  They are looking for multiple Customer Care Specialists to work in their Call Center in Springfield, OH office.  There is a chance for this role to go permanent for the ideal candidate.

The role of a Customer Care Specialist is a key position.  You are the voice of our client and the customer’s primary point of contact.  You are a listener, problem solver and believe in quality. You enjoy being on the phone and helping people.

 Responsibilities: 

  • Research/resolve loan level inquires as it relates to inbound/outbound call activity
  • Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss
  • More experienced associates will handle escalated calls
  • Initially works in a single client /functional environment due to limited knowledge and skill set (more experienced associates will work in a multi-client or multi-functional environment)
  • Listen to customer’s concerns and show empathy while resolving their issue
  • Participate in special projects, assume new responsibilities and adjust priorities as requested
  • A four week robust paid training environment that enables you to learn the business, the systems, the policies and how to effectively engage and resolve customer challenges

 Requirements:

  • Excellent customer service skills
  • Call center experience a plus
  • Basic computer skills
  • Strong attention to detail
  • Must be personable and able to show empathy
  • Ability to accept feedback and implement corrective action
  • Critical thinking, problem-solving and trouble-shooting skills
  • Excellent verbal, written, and listening skills
  • Ability to adhere to call times that must be met
  • Ability to adapt well to change
  • Ability to work well in a fast-paced work environment
  • Ability to multi-task

Call Center Hours of operation:

Monday – Friday, 8:00am – 9:00pm

Saturday, 8:00am – 5:00pm

Shift details will vary